Welcome. I’m happy to see you here.

Michele outdoors and smiling

Michele Elliott

CX Advocate

I am a certified Customer Retention Specialist.

Sandy Franks, AWAI Copy Chief, taught me her successful method for writing and mastering Customer Retention Sequences that she used for decades at Agora Publishing.

My personal retention experience includes being named in the top 7 for retention for a prior employer. It also includes continuous education by CX Hall of Famer, Richard Weylman, and as a member of The Go-Giver Success Alliance with the author of Endless Referrals, by Bob Burg.

I write retention focused copy that gets results and I have the stats to back it up. Rest assured your customers will stay and your business will continue to grow with me as your go-to writer.

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My Approach

We’ll begin with a discovery call to find out what you’ve been using and the results you’re getting.

Next, we’ll use what works and add proven customer focused techniques.

We’ll lay out a timetable that works for both of us.

I’ll draft a proposal for your approval and invoice 50% of the fee due upon receipt.

With the signed agreement and payment, I’ll begin the review.

The results will include recommendations and suggestions that you can apply right away.

My Certificatons

Verified Content Specialist Badge
Verified Direct Response Copywriting Specialist
Verified Email Copywriting Specialist
Verified Customer Retention Specialist Badge
Verified Social Media Specialist Badge
Verified Site Content Audit Specialist Badge
Verified Sales Enablement Copywriting Badge
Verified Lead Generation Specialist Badge
Verified Chatbot Marketing Specialist Badge
Community written in sand

It’s important to find a CX Advocate who understands your customer. Let’s chat!

Building a community using social media helps you build trusted relationships with your customers. When you do, they will want to stay!

Improve your content and watch your ranking increase.

The site content audit can be completed in a short period. Make your improvements fast!

It includes looking at your competition and what they’re doing to rank better so you can improve your own sites rankings.

It also includes a look at your SEO, overall content, layout, images, CTA, and  that your website is mobile friendly.

Happy customers gathered

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